Welcome to Medical Answering Solutions

"Northeast Michigan's Premier Answering Service"

We understand fully, the importance of reliable communication between patients and medical offices. Because of this, we are committed to delievering outstanding, indvidual-based service to you and your patients.

Our experienced staff, are equipped with state-of-the-art technology, and are ready to handle all varieties of medical calls. MAS, (Medical Answering Solutions), gives you peace of mind, knowing your patients are always heard and their needs are met in a timely manner. Trust us here at MAS, to be the bridge that connects you with your patients even when your office is closed.

MISSION STATEMENT

To nurture an environment that recognizes and respects the unique needs of every patient individually, while providing exceptional care that improves quality of life

Button

"We promise patient assurance and unending comfort"

Genuine Care Beyond Office Hours

Empowering healthcare professionals with unwavering after-hours support

Trusted Patient Response Team

Professionally managing the after-hours patient inquiries for your medical office with unparalleled precision and heartfelt empathy. Our committed service ensures that healthcare professionals and their patients experience peace of mind, confident that each call is handled with the utmost care and attentiveness. 

- Fully HIPAA Compliant
- Tailored and Personalized Attention
- Warm and Compassionate Communication
- Swift and Efficient Care
- Comprehensive Live Chat Support*
- Expert Call Handling with Confidence

*After hours availability currently, but 24/7 representative availability is coming soon! 

Looking to gain more time in your busy schedule? While we can't add hours to the clock, we can certainly help you reclaim over 15 hours each month.

BUSINESS HOURS

*Open all major holidays*

Sunday 5:00am to 5:00pm

Monday 5:00pm to 5:00am

Tuesday 5:00pm to 5:00am

Wednesday CLOSED

Thursday 5:00pm to 5:00am

Friday 5:00pm to 5:00am

Saturday 5:00am to 5:00pm

***CALL ANY TIME, 24/7/365, FOR INQUIRIES ABOUT HOW TO RECEIVE OUR SERVICES:
810.991.5523 OR 810.671.5891***

silhouette of person's hands forming heart

Questions & Answers

What services does Medical Answering Solutions provide?

We provide after-hours answering services for medical practices to ensure patients receive assistance outside of regular office hours.

How can Medical Answering Solutions benefit my practice?

Our service enhances patient satisfaction and ensures no critical calls are missed after office hours, improving overall practice efficiency.

Are your operators trained in handling medical calls?

Yes, our operators are specially trained to handle medical-related queries and to follow protocols set by healthcare providers.

Is patient information secure with Medical Answering Solutions?

We adhere to HIPAA regulations, ensuring all patient information is handled with the highest level of confidentiality and security.

How quickly can my practice start using your services?

We typically can get a new practice set up and running within 48 hours after an initial consultation and setup meeting.

Can Medical Answering Solutions handle emergency calls?

Yes, we follow specific protocols to prioritize and forward emergency calls to the appropriate on-call personnel efficiently.

Efficient After-Hours Call Management

Seamlessly manage patient communication with our reliable after-hours answering service, ensuring efficient call handling.

Dedicated Appointment Scheduling

Ensure seamless operation of your medical practice with our dedicated appointment scheduling service. Our available representatives efficiently manage patient bookings and alleviate administrative burdens after office hours.

Urgent Care Coordination

Efficiently manage after-hours patient calls and ensure seamless communication with on-call medical staff. Our expert team helps maintain patient care continuity while keeping your practice informed about critical updates.

Patient Follow-Up Services

Ensure your medical office runs smoothly after hours with our skilled answering service. We handle patient follow-ups, ensuring every call is addressed promptly and professionally.

live fully create happiness speak kindly decor

"Vital Support for Your Medical Practice"

Your After Hours Health Connection

With plans that start at $27.00/month, you're sure to find the right option for your business or organization, no matter the size. Whether you've just begun, or you experience dozens of calls daily, we have a plan that will fit your needs! 
For your convenience, we offer three (3), six (6) and twelve (12) month contracts!

Basic

Zero minutes included in your basic plan, $1.23 per minute rate, $69.00 one-time account setup and introduction fee.

$27.00

per month

Purchase Plan

Live patient support

Message taking and delivery

Priority Routing

Standard

130 minutes included in your Standard plan, $1.15 per minute rate after included minutes, $69.00 one-time account setup and introduction fee.

$157.00

per month

Purchase Plan

All features of Basic

Appointment Scheduling

Email/SMS for Call Information

Bonus & Reward Options!


New Client Bonus: With a paid and signed one-year contract, you get 10% off of each month's fee, for the entire year of the contract. This bonus is applicable to all plans, excluding Basic.

Example: 
One year of our Standard Plan: $157.00/month x 12 = $1,884.00 - (10%) or $188.40 = $1695.60! Quite a savings! 
*limit one time use*
 
Welcome to our referral program, which gives you the chance to enjoy a free month of service! It’s simple, just refer someone to us. If the referral produces a paid contract, (of any length), you get a full month of service absolutely free!


---THIS REWARDS OFFER IS UNLIMITED!---

MEDICAL DISCLAIMER:

THIS WEBSITE, OR THE EMPLOYEES OF THIS COMPANY, DO NOT PROVIDE MEDICAL ADVICE. The information, including but not limited to, text, images, graphics and other material contained on this website are for informational purposes only. No material on this site is intended to be a substitute for professional medical advice, diagnoses or treatment. Always seek the advice of your physician or other qualified health care provider if you have any questions or concerns about a medical condition, treatment or before beginning a new health care regimen. DO NOT delay seeking professional, medical help because of something you have read on this website.

Let's Keep in Touch

Questions? Comments? Feel free to reach out anytime!